Orders
1. Can I cancel/make changes to the order I just placed?
We process orders very quickly, so if you want to change or cancel your orders, you need to contact us within 2 hours.
Once your order has been processed or it is in transit, we will not accept any request for an order change.
2. Why Couldn't I Place An Order?
(1) Please note we only accept online orders shipped to the US at the time being due to shipping & tax reasons.
(2) Don't worry, if your shipping address is not in the United States, please contact us for help. If we can ship the items to your country, then we will adjust the shipping country so that you can place the order normally.
(3) If your shipping address is in the US, please check your order details to avoid failure to place an order due to incorrect order information.
3. Why Was My Order Placed On Hold?
If your order is placed on hold please email us at club@yesteriadoll.com.
4. What Can I Do If I Forgot To Add My Promo Code?
Please email us with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.
Shipping
1. Where do you ship to?
We ship orders all over the world. But if your shipping address is not in the United States, please contact us for the inventory check. If you want to know more detailed information, please check the dedicated "shipping info".
2. How long will it be before I receive my order?
Please allow 1-3 business days to process your order.
If your shipping address is in the U.S. we could promise 5-7 business days of delivery for Standard Shipment and 2-5 business days of delivery for Priority Shipment.
You can click here to know more about the shipping info.
3. How much is the shipping cost?
The shipping cost depends on the shipment method you choose, the destination country that the package ships to, the number of items you order, as well as the total weight and volume (size) of the package.
You can click here to know the specific freight.
4. How can I track my order?
As soon as we are ready to ship your order, we will send you an email with the delivery information. Paste your tracking numbers here to track your orders Tracking Orders.
Payment
1. What forms of payment do you accept?
Credit Cards
Shop Pay
Digital wallets
Amazon Pay
Paypal
Afterpay
2. Payment: Paying With Afterpay
How it works
Add your favorites to the cart, and select Afterpay at checkout. Then you need to log into or create your Afterpay account, an instant approval decision.
Pay Every Two Weeks
Your purchase will be split into 4 payments, payable every 2 weeks.
Four Payments, Zero Interest
Enjoy no additional interest or fees when you pay on time.
Availability
Afterpay is available online in the US, for now.
Afterpay Disclaimer
You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
Returns and Exchanges
1. How do I return or exchange an item?
We want you to have a pleasant shopping experience with Yesteriadoll. If you are not satisfied with your purchase, we're here to help. Please see our return policy for more details.
2. When can I get my refund?
Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.